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Frequently Asked Question
We're here to help. Find answers to the most common questions about our jewelry materials, shipping, returns, product care, and more. If you can't find what you're looking for, feel free to contact the Ann-Viraa Fashion team—we'll be happy to assist you.
What materials are your jewelry made from?
Our jewelry is made from premium materials including Stainless Steel, Surgical Steel, Gold-Plated Stainless Steel, and 925 Sterling Silver. Material details for each item can be found in the product description.
Does your jewelry tarnish?
Our premium Stainless Steel and Surgical Steel jewelry is tarnish-resistant, waterproof, and hypoallergenic. Gold-plated jewelry may gradually fade over time with exposure to chemicals, perfumes, sweat, and daily wear. Proper care will help extend its beauty and lifespan.
Is your jewelry hypoallergenic?
Yes. Most of our Stainless Steel, Surgical Steel, and Sterling Silver pieces are hypoallergenic and suitable for sensitive skin.
Is your jewelry waterproof?
Our Stainless Steel and Surgical Steel jewelry is water-resistant and designed for everyday wear. However, we recommend removing gold-plated jewelry before swimming, showering, or exercising to preserve the plating.
How long does shipping take?
We process most online orders within 24 hours. Delivery times vary depending on your location and selected shipping method.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Please check our Shipping Policy or promotional banners for current free shipping thresholds.
Where do you ship?
We currently ship across Canada and selected international destinations. Shipping options are displayed during checkout. Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Can I return or exchange my jewelry?
We want you to love your purchase. Please review our Return & Exchange Policy for eligibility, timelines, and instructions.
Are your rings adjustable?
Many of our ring styles are adjustable. Please check the product description to confirm whether a specific design is adjustable.
Is Sterling Silver real silver?
Yes. Our Sterling Silver jewelry is made from genuine 925 Sterling Silver, which contains 92.5% pure silver.
Is your jewelry suitable for gifting?
Absolutely! Our jewelry makes a beautiful gift for birthdays, anniversaries, Mother's Day, Valentine's Day, weddings, and special occasions.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and photos of the item. Our customer service team will work quickly to resolve the issue.
How can I contact Ann-Viraa Fashion?
You can reach us through our Contact Us page, email, or social media channels. We're always happy to help with any questions about your order or our products.
